Política de reembolso

Refund and Return Policy

Last updated: July 20, 2026

At Manja Studios, we want you to be satisfied with your purchase. You may request a return within 7 calendar days after receiving your order.

Return Eligibility

To be eligible for a return, the product must:

Be unused, unwashed, and in the same condition in which it was received.
Include all original tags, accessories, and packaging.
Show no stains, odors, damage, alterations, or signs of use.
Include the order number or proof of purchase.

Products that do not meet these conditions may be rejected.

How to Request a Return

To start a return, email us at manjastudios@outlook.com within the 7-day return period and include:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Photos of the product, when applicable.

Do not send any product back before receiving our approval and return instructions. Items sent without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to a change of mind, an incorrect size or color selection, or personal preference, the customer will be responsible for the return shipping costs.

If the product arrived defective, damaged, or different from what was ordered, Manja Studios will cover reasonable return shipping costs or provide another appropriate solution.

Original shipping charges are non-refundable unless the return is caused by an error made by Manja Studios or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If the item is damaged, defective, or different from what you ordered, contact us as soon as possible at manjastudios@outlook.com.

Include clear photos or videos of the product, packaging, and shipping label so we can review the issue.

Depending on the circumstances, we may offer:

A replacement product.
A full or partial refund.
Store credit.
Another solution agreed upon with the customer.

Non-Returnable Products

We do not accept returns for:

Products that have been used, washed, damaged, or altered after delivery.
Products without their original tags or packaging.
Personalized or custom-made products.
Gift cards.
Products clearly marked as non-returnable, where permitted by applicable law.

Sale or promotional items may be returned within the same 7-day period unless otherwise clearly stated before purchase and permitted by applicable law.

Exchanges

Exchanges are subject to product availability.

To request an exchange, you must start a return within 7 days after delivery. If the exchange is due to an incorrect size, color, or product selected by the customer, the related shipping costs will be the customer’s responsibility.

Inspection and Refund Approval

Once the returned product is received, it will be inspected to confirm that it meets the requirements of this policy.

We will notify you whether the refund has been approved or rejected. If approved, the refund will be issued to the original payment method.

The time required for the funds to appear in your account will depend on your bank, payment provider, or financial institution.

Orders Not Received

If your order is marked as delivered but you did not receive it, contact us as soon as possible.

Manja Studios may request additional information and open an investigation with the shipping carrier. A refund will not be issued until the case has been reviewed.

Manja Studios is not responsible for orders shipped to an incorrect address provided by the customer. If the order has not yet been processed, we will try to update the address, but we cannot guarantee that the change will be possible.

Cancellations

Cancellation requests must be submitted before the order has been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled and must follow the standard return procedure.

Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute with your bank, please contact us at manjastudios@outlook.com so we can attempt to resolve the issue.

Filing a chargeback does not automatically guarantee a refund and will be subject to the investigation process of the applicable payment provider.

Applicable Law

This policy does not limit or remove any mandatory consumer rights provided by the laws of the customer’s country or region.

If applicable law provides a longer return, withdrawal, warranty, or refund period than the one stated in this policy, the legally required period will apply.